Privacy Policy

NextGen Garage Doors & Roller Shutters is dedicated to keeping your privacy and securing your personal information. Being a 100% locally owned business that services the area of Bendigo and surrounding suburbs, we recognise the role of trust and transparency in the management of your data. This Privacy Policy describes our collection, use, storage and disclosure of your personal information in line with the Australian Privacy Principles of the Privacy Act 1988 (Cth).

Information that we Collect

When you access our services, either when we are installing garage doors, repairing roller shutters and on how to install the blinds and awnings or when making a query, we are in a position to access some of your personal information. The name and address of the person and contact number, email address and any other details regarding your service request, e.g. how you would like to get access to your property, recent history of services or product preferences. Using cookies and analytics, we will be able to collect technical data about you, including your IP address and browser type, to enhance our online experience.

How We Collect Your Information

Personal information we will collect directly from you includes when you request a quote, arrange a service, make a payment, send an enquiry, or communicate with us via our website, phone, or email. We might also have some third-party contractors or service providers, with whom we may be contracting to execute your requests, and in such cases, we may receive partial information. We endeavour to collect all information fairly and lawfully.

Why We Collect Your Information

Our data collection enables a service that is personally delivered to you and of good quality. We utilise it to handle reservations, perform installs, repairs, and keep open communication during your customer lifecycle. We also use your information to give you a quote, to issue an invoice, to arrange service times and to respond to follow-up inquiries. We might also utilise your information where necessary to enhance our services, honour our legal requirements, or keep you informed of changes where you have used our services or made purchases in the past.

Third Parties and Disclosure

Your personal data remains a secret to us, and we do not sell or rent it to any third party. Under the process of service delivery, we can provide your information to third-party contract partners or service technicians who help with installations and repairs. We can also share your information with IT or payment service providers, or to the extent necessary to comply with a legal or regulatory obligation. We trust that all third parties we engage with are equally committed to respecting data protection and privacy laws and use your information only when necessary.

Website Analytics and Cookies

The information about your visit to our site may be collected through cookie files and other similar tools to track a general outline of your visit here, which web pages have been viewed, as well as how much time you spend on our site and which device you are using. This information will help us to add to the efficiency and usability of our site. Cookies are not able to get your identity unless you share this information with them willingly. You are also always allowed to reset your browser to reject all cookies or to block the usage of cookies, although this would impede the working of some features of our site.

Data Security

Data security is important to us. Your data is contained in secure systems, and we use reasonable physical, electronic and administrative safeguards to keep that data safe against misuse, loss, or improper access. Your information is accessible only to authorised personnel and contractors, and we expect third-party providers to treat your data with care and in accordance with the law.

Accessing or Correcting Your Information

To the extent permitted by the applicable law, you have the right of access and correction of any of your personal information that is wrong or that has been lost or forgotten. Should you wish to view some of this information or update your information, please feel free to contact us using the information below. All requests will be answered promptly and in a civil manner, as mandated by the law.

Retention and Disposal

We will only retain personal information to the extent necessary to deliver services or as required to fulfil legal or regulatory obligations. When we no longer need your information, we ensure that it is reasonably destroyed or de-identified.

Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes. You should consider checking this page regularly. Any changes made to the terms will be accepted as such by continuing to use our services or the website.